FAQs

How do I contact your customer services team?

We can be contacted via our contact form, on 029 20 520 884 or by email on 'victoria fearn gallery @ hotmail .com'(remove the spaces before sending.

What are your opening hours?

You can place an order on the website 24 hours a day but if you want would prefer to talk to us then our office hours are gallery hours are 9am - 5.30pm. If you leave us a message then we promise to get back to you within 24 hours but sooner if it is urgent.

I want more information on a product and some more pictures.

Then email us on 'victoria fearn gallery @ hotmail .com' specifying what you need to know and we will send you as much information as we can.

How do I use my discount code?

Simply enter it in at the checkout when prompted for a ‘discount code’. You can only use one discount at a time.

When will you debit my order?

All orders are debited in full at the time of the order.

If I order items by 'Click and Collect' when will my order be ready?

You will be notified by email when your order will be ready for pick up. Usually we pick and pack items for same day collection on orders placed up to 3pm on the day. You can call ahead to check or ask about a last minute order on 029 20 520 884.

I still haven’t received my order even though I’ve been notified of its dispatch.

Please email us at 'victoria fearn gallery @ hotmail .com' stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.

What if I’m not in when you deliver?

Our larger products are sent by Courier services, DPD, please look out for a calling card, which will tell you what to do next.

Smaller items will usually be sent by Parcel Force or Royal Mail. Please look out for a calling card, which will tell you what to do next.

What is your policy on returns?

Please see the returns page which will tell you everything you need to know.